Sutton Specialist Risks is always committed to conducting our business in a responsible and sustainable way, as it is integral to the way that we do business. We are dedicated to behaving in a way that is beneficial to all stakeholders, our environment and the wider community.

We recognise 5 key areas that contribute to corporate social responsibility: our customers, our people, our local communities, our suppliers and our environment.

Our Customers

We support many different types of customer by providing insurance products and solutions to meet the needs of insurance brokers along with small, medium and large businesses.

We continually work to ensure that we are providing the best service for our customers, and the Financial Conduct Authority initiative ‘Treating Customers Fairly’ is core to this aim. We ensure that our communications with customers are clear, whilst we endeavour to provide products that meet their varied needs.

Our People

We respect and value the qualities that make our staff individuals and we are committed to creating a culture of inclusion and diversity.

We provide access to training for all staff, to put them in the strongest position to do their job well and fulfil their potential. Regardless of role or level, everyone at SSR has access to a variety of developmental opportunities to help them realise their full potential. We believe that supporting individual growth and development helps us attract and retain talented individuals.

We encourage cycling and walking to work where possible and operate a Bike2Work scheme to assist staff in funding purchases of new bicycles.

Our Local Communities

We believe in and support our local communities.

We are keen to support colleagues who volunteer or fundraise for charity. We can provide time off and company support to facilitate time in the community. Matched funding on sponsorship raised is also provided at group level. Recent sponsorship initiatives by employees, supported by the business, include Blood Bikes and the Prudential Ride London in aid of Guy’s & St Thomas’s Hospital.

We support community project work and we currently have a member of staff who undertakes NHS volunteer work one afternoon per week and a specific flexible working policy is in place for this employee, for this role.

We actively support Charity work days, offering a day off with full pay for community gardening projects and the like.

In June 2019, as a celebration of 30 years trading, many SSR staff undertook the National Three Peaks Challenge, raising over £16,000 for our charity partner, Bristol Mind. We held a Cake Sale in aid of World Mental Health Day on 10th October 2019, raising a further £125.80 for Bristol Mind.

Our charity partner for 2020 is Help Bristol’s Homeless and we have appointed a Corporate Social Responsibility Co-Ordinator to help us organise fund raising projects and nurture our relationships with our charity partners.

In light of the COVID-19 pandemic, our staff made mutliple donations to the East Bristol Foodbank in 2020, to help local families who are struggling during this time.

Our Suppliers

Our reputation is very important to us and to help protect this, we will not knowingly conduct business with any organisation that does not share our commitment to dealing with stakeholders fairly and ethically. Our approach to procurement is based on the principles of competitive tendering and dealing with suppliers in a fair and open manner.

Our Environment

We believe in the principle of caring for the environment and strive to incorporate good environmental practice into our workplace, taking a sustainable approach to waste management and minimising our use of resources across the business.

We are focused on improving our energy efficiency, managing our wastage responsibly and reducing our carbon emissions. We have operated a paperless office system for over 20 years, minimise business travel where possible. We have remote working facilities and have upgraded our telephone system to accommodate teleconferencing, providing a solution for home working and reducing the need for colleagues to travel for meetings.

We recognise our responsibility to do business in a manner that protects and improves the environment for our future generations.

Corporate social responsibility

“The support was there from day one - which was brilliant, as we didn’t know how to claim. We had more than enough information and they wanted to help.”

We offer bespoke insurance policies for niche industries that have specialist insurance requirements that the general market is usually unable to meet.

Our insurance services

Are you a broker but also new to SSR?

We welcome all enquiries from new brokers. If you haven’t dealt with us before, just email us today for a log-in which will allow you access to our Broker Portal.

Email us

Corporate social responsibility

Are you looking for an insurance broker?

Although we do not deal directly with clients, we can help you find your ideal local broker who will access our niche products for you on a wholesale basis.

Find a broker

Latest news

View all

QBE Response to Claims Submitted Following the Business Interruption FCA Test Case Supreme Court Ruling

QBE Response to Claims Submitted Following the Business Interruption FCA Test Case Supreme Court Ruling

In conjunction with QBE, we've put together some guidance following the recent Business Interruption FCA Test Case Supreme Court Ruling

Read more

SSR Combined is Now Live

SSR Combined is Now Live

We are pleased to announce that any quotes or renewals issued from today will be offered on our new SSR Combined product – which combines our online and offline products onto one, easy-to-use e-traded system.

Read more

Download your copy of QBE's Covid-19 risk management toolkit

Download your copy of QBE's Covid-19 risk management toolkit

QBE has developed a new toolkit to support businesses as they continue restarting their operations following the Covid-19 shutdown.

Read more

Excluding or Restricting Liability via Contract - A Broker Briefing Document

Excluding or Restricting Liability via Contract - A Broker Briefing Document

How can policyholders use terms and conditions within their contracts to limit liability in the event of a claim?

Read more

QBE Renew Delegated Authority Binder for a Further Three Years

QBE Renew Delegated Authority Binder for a Further Three Years

QBE and SSR recently celebrated a 30-year partnership.

Read more

Sprinkler Installation - An Equipsme Case Study

Sprinkler Installation - An Equipsme Case Study

Equipsme is a UK-based supplier of Health and Wellbeing plans for SMEs and Sutton Specialist Risks can help you to wholesale this innovative product to your client base on a non-advisory basis

Read more